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Refund/Return Policy
Thank you for shopping at www.aussica.com.au. We want to ensure that your shopping experience is transparent and smooth. Please take a moment to review our refund/return policy below:
- Items Sold: All sales are final. All purchases made on our website are considered final. Under any circumstances, we do not offer refunds or accept returns for any products due to health issues because of the nature of the products and/or ingredients.
- Product Descriptions: We strive to provide accurate and detailed product descriptions to help you make informed purchasing decisions. Please review the product details carefully before making a purchase.
- Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service immediately upon receiving your order. We will assess the issue and provide a suitable resolution, such as a replacement or store credit. You must provide us with pictures/photos of damaged or defective items, including the package you have received through the courier.
- Exchanges: At this time, we do not offer direct exchanges for any products.
- Order Cancellations: Once an order is placed and confirmed, it cannot be canceled or modified. Please ensure your order is accurate before completing the purchase.
- Unauthorized Returns: Any returned packages received without prior approval will not be accepted and will not be eligible for any refund or return.
- Contact Us: If you have any questions or concerns regarding our refund/return policy, please contact our customer service team by sending an email to [email protected]. We are here to assist you and provide any necessary information before you make a purchase.
Please be advised that our refund/return policy is subject to change without prior notice. It is recommended to review this policy periodically to stay informed. - Aussica Naturals appreciate your trust and look forward to serving you with exceptional products and services
