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Contacting Us:
Please contact us via email only. We are unable to answer the phone during working hours because we are busy packing internet orders.
Placing Orders:
Please place your order through our website only. Please do not place an order that you do not wish to proceed with. There is no cancellation option applied to your account once we have picked and packed the order, if you do not proceed. Please ensure you have read the information we have provided, in general terms, on our web site, and, in particular, on the product page. We have promulgated some cautions and disclaimers. We wish to ensure that you receive the product that you expected to receive, and that it performs as we have described it. All orders, unless they are a pickup from our showroom, will have shipping charges added at the checkout stage.
What happens when you place your order?
- You will get an email alert that the order has been received.
- We will pick it, QA it, and pack it for shipping. If there are stock issues, address issues, timing issues, or the like, we will probably send another email; it comes via an alert, just like the first one when you place your order.
If you have opted to pay via bank deposit, we will wait to see the deposit and then dispatch. It might take 1 to 2 days to get the funds cleared and hit our account. When we ship, you will get another automated alert; it will contain the link to your tracking. Please check and monitor the progress of your order. You must view this link and be prepared to make arrangements to accept the shipment when it is delivered. You must make yourself aware of the delivery date so you can bring the goods into a safe and secure environment expeditiously; many couriers now do not offer a signature on delivery service. It is disappointing for all of us if the parcel is sent back because it could not be delivered, and a redelivery fee will most likely apply. We will normally dispatch your order within 2–3 working days, but at peak times, including the lead-up to Easter, Mothers Day, Fathers Day and Christmas, this may extend to 4-6 working days. Placing your order with us subjects you to our standard terms and conditions. These terms and conditions supersede any conflicting terms and conditions contained in your order notes, purchase order, or any separate communication, e.g., by phone or email.
Website Account Obligations
In consideration of your use of our website, you must provide true, accurate, current, and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the site. You are responsible for maintaining the confidentiality of your password and registration, and you are fully or solely responsible for all activities that occur under your password and registration.
Payments:
All goods must be paid for prior to dispatch. Payment can be made by credit card/debit card, or PayPal deposit. We accept MasterCard, Visa, and PayPal.
Goods and Services Tax:
GST is not included in our price list. Also, we cannot be responsible for any consequential loss resulting from the use of our products, whatever the cause. Patch testing. It is most important that you patch test any of our oils/cosmetic formulations before you apply them. Patch testing, in our experience, is best done on the wrist or elbow.
Labelling:
All our labels are fairly simple and generally contain the product name, country where the product was made. Additional details that are usually included – active ingredients, cautions, descriptions, and directions.
On each bottle, container, or satchel, there is a label with a date of manufacture and expiry date. This is a guide only. If the product is not stored in a cool, dark place, then it may exhibit properties e.g. colour change or even rancidity before that date is reached. You should conduct your own investigation to ensure the product meets your quality requirements and is fit for your purpose. In any case, you should check all your products at least 6 monthly to ensure you’re always using fresh and true to type ingredients.
Photography:
We have placed a number of pictures on the web site. These pictures either represent the style or colour of the product described, or the outcome of use of the product. This is done to help with understanding what the product looks like, or the category of the product (particularly with anti-ageing). We don’t guarantee the product supplied will be exactly the same colour, the same batch, or will provide the outcome represented in the picture.
Copyright And TradeMark Notice
This website is owned and operated by aussica.com.au. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces, and other material (collectively “Content”) as well as the selection, assembly, and arrangement thereof, is subject to applicable copyright laws.
DISCLAIMER:
Please note: Aussica Naturals has not registered any of our products in the Australian Register of Therapeutic Goods (ARTG) and therefore they do not meet the definition of a “Therapeutic Good”. All our products are 100% natural, vegan, and free of colours, chemicals, fragrances, and
preservatives, to the best of our knowledge. We make no therapeutic use claims as defined by the Australian Therapeutic Goods Administration (TGA). Neither of our products is approved by TGA nor by FDA, sold on this website. Likewise, none of our products is intended to replace your prescribed medications or routine medications, treat any ailments, or cure any diseases. If you are suffering from any medical conditions or ailments, are pregnant, nursing, taking medicines, have any allergic conditions, are allergic to nuts, or are in any way unhealthy, please consult your medical and/or health professional prior to using our products. Placing an order for any of our products means you have agreed to and/or accepted our terms and conditions and will not hold us accountable for any damage, loss, or whatsoever that occurs mentally or physically. Under any circumstances, Aussica Naturals would not be accountable for any potential health risk or damage that may occur to your mental and/or physical health due to your negligence and/or improper use of any of our products.
No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. Professional advice from a qualified health professional is required for each particular illness, disease, infection, injury, or other medical condition associated with the product supplied via this website.
